FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Shopping

Global shipping by sea, air, commercial express, we offer you the most healthy and suitable price according to the weight calculation.

Yes, we offer international shipping. Delivery times vary, but typically it takes around 8 days for international orders to arrive. If you have any questions or need further assistance, please contact our customer support team.

The delivery time for your package typically ranges from 3 to 10 days, depending on your location and the shipping method chosen. If you have any questions or need further assistance, please contact our customer support team.


Payment

We accept payments through PayPal, credit cards, and debit cards. These methods ensure secure and convenient transactions for your purchases. If you need to use a different payment method, please contact our customer support team at x81906840@gmail.com or by phone at +86 18303416249 to discuss alternative options.

To track your order, visit the "Order Tracking" page in the menu. Enter your order number, email address, and username to view the status and details of your shipment. If you have any questions or need further assistance, please contact our customer support team.

Currently, we only support payments through PayPal. If you need to use a different payment method, please contact our customer support team at x81906840@gmail.com or by phone at +86 18303416249 to discuss alternative options.

Orders & Returns

  1. Browse Our Products: Explore our collection and find the items you love.

  2. Add to Cart: Once you've found something you like, click the "Add to Cart" button.

  3. Review Your Cart: Click on the cart icon to review your selected items. You can adjust quantities or remove items as needed.

  4. Proceed to Checkout: When you're ready to purchase, click "Proceed to Checkout."

  5. Enter Shipping and Billing Information: Fill in your shipping and billing details. Make sure everything is accurate to ensure smooth delivery.

  6. Choose Payment Method: Select your preferred payment method and enter the necessary information.

  7. Review and Place Order: Double-check your order details, including shipping and payment information. Once everything is correct, click "Place Order."

  8. Confirmation: You'll receive an order confirmation email with your order details and tracking information.

If you have any issues or need assistance, feel free to contact our customer support team.

If you need to cancel or change your order, please contact us immediately. You can reach our customer support team via email at x81906840@gmail.com or by phone at +86 18303416249. Provide your order number and the details of the changes you'd like to make or request cancellation. If your order has not yet been shipped, we may be able to modify it or cancel it. However, if your order has already been processed or shipped, you may need to follow our return policy to send items back. Please note that our ability to change or cancel an order depends on its processing status, and we'll do our best to accommodate your request.

No, you do not need an account to place an order on our website. You can check out as a guest by providing your shipping and payment information during the checkout process. However, creating an account allows you to save your information for faster checkouts in the future, track your orders, and view your order history.

To return a product, please contact our customer support team via email at x81906840@gmail.com or by phone at +86 18303416249. For unopened items, you can return them directly. If the product has been opened, please provide a video showing the condition of the item and send it to our email address. We will review your request and respond within three business days to confirm whether the return meets our criteria.

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